Doubt if any one reads this but AA will be the worst airline on the planet. Didn’t fly them For several years because of internal difficulties.
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Upon arrival in Panama with flight AA959 on the list of 2 luggages, a Roncato baggage, ( photos attached ) worth €189 arrived damaged. I quickly went to the suitable Office environment In the airport, exactly where the sole comment was that they handed me a « checking Short article Damage discover », which I enclose herewith. I invested the next day searching for a completely new luggage and attempting to get in contact with all your offices via the phone quantities indicated over the stated document devoid of, nevertheless, getting any reply – the phone is never answered and the road goes blank immediately after quite a few minutes of waiting around, regardless of which number I dial. I Therefore carry on my vacation and on my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I again endeavor to contact your Business on the airport, but the only assistance they may give me was to concern a grievance via your web site, which I am now undertaking. Other than the above, I do have another – and probably a lot more major – criticism. At some time of my reservation I paid out an additional $88 ($44 Each individual) for more comfort seats. To my shock, the seats turned out to get the conventional – no excess – seats.
My spouse and I had top quality tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June 6th. We had been supposed to get there in Denver at 1:30 pm. The leg out of Charlotte, nc was an absolute nightmare. We had been delayed, experienced a crew change, no drinking water or ice, etc.
You will find there's middle aged African American female with a short hair Slice and glasses at your Philadelphia Airport spot who refused to offer me her total title Once i asked for it as a consequence of her despicable Frame of mind. She lastly informed me her name was “D” and hid her identify badge as she said this. “D” isn't going to are worthy of a position in shopper service and particularly not inside your first-class check in region where I encountered her. As I rushed previous the extensive TSA line to your self service ticketing counter with only forty minutes right up until my flight departed I had been happy to discover there was a no cost kiosk. I started to retrieve my reservation and halfway via this method “D” walked approximately me and mentioned “This is for top quality passengers only” I looked up from your monitor puzzled mainly because there wasn’t any signal or indicator that the kiosks were first class kiosks and On top of that I puzzled how “D” understood I had been or was not top notch and why she would make such an assumption. I replied “Justification me?” “D” condescendingly stated “These kiosks are for firstclass travellers only”.
Our flight from Greenville, SC to Dallas arrived by the due date but we had been needed to continue to be in the airplane on tarmac for nearly 90 minutes producing quite a few to miss connecting flights. AA screwed up all over again–not one person proud of becoming dealt with like cattle; you haven't appreciated your prospects.
I did not have any bags to examine! Why does AA Consumer Service keep on to lie about good reasons which the flight was overbooked? The ticket agent explained to me the flight was overbooked.
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I've included an write-up that outlines your business as getting the worst airline from the business which is not one thing for being happy with. Dependant on my expertise I'll say that i'm never ever about to fly with your business once again, and neither will anybody I do know. I've now publically introduced my frustrations with all your airline on all of the social networking sites.
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Two months in the past we gained the horrible news that our twelve yr previous grandson had been strike by a truck and killed. We needed to get from PA to CA as quickly as you can. It absolutely was Thankagiving week, the worst week on the 12 months to travel via Hotwire, we have been capable of get reservations the following morning on American, not the airline on which we normally travel.